top of page
STD_I3A9553_SRP.jpg

Terms and Access Statement

Terms and Conditions

My terms follow the guidelines set by the British Guild of Tourist Guides. Acceptance constitutes a contract. Cancellation policy: https://britainsbestguides.org/guide-fees/

TERMS OF PAYMENT - WITHIN 21 DAYS

Guides will present an itemised invoice and have expenses receipts attached where appropriate. Full settlement is usually expected within 21 days of the invoice being submitted. From time to time, guides may agree additional Terms & Conditions with clients.

CANCELLATION CHARGES

In the event of cancellation, clients should expect to pay the following cancellation charges:

10 - 5 days days prior to commencement of engagement 50% of fee
4 days (96 hours) or less prior to commencement of engagement 100% of fee

Similarly, when an extended engagement tour is cancelled with less than one month’s notice, the guide is entitled to claim 50% of the daily touring rate if alternative work on the same dates is not offered.

Where a guide has received payment in advance, either in part or in full, and is unable to fulfil the engagement the client should contact the guide to discuss repayments or a replacement guide.

RECORDINGS


Guild members reserve the right to decline to be filmed, videoed or recorded during their work.

CHILDREN


Children under 18 must be accompanied by a responsible adult at all times.

COACH TOUR REQUIREMENTS


On a coach tour there must be a seat provided for the guide, with a safety belt, and a working microphone and PA system. If there is no working microphone / PA system provided, the operator will be informed as soon as possible by the Guide. If the tour continues without a working microphone the norms for the industry indicate the guide is entitled to be paid an increment of 100% of the original fee until the omission is rectified.

Access Statement

I welcome everyone to my tour and aims to make it a safe space for all. I’m always working on ways in which I can improve your visit and welcome any feedback to help do so.

 

The nature of a walking tour sometimes involves stairs, uneven surfaces and open spaces. However, as a self-employed tourist guide, I will vary the route and duration of the tour to allow for access needs.

 

If you require any help with booking a tour, or would like more information, please call me on 07974 390436, or email here.

ACCESS CONDITIONS
 

  • Tours depart from the Visitor Information Centre, located in Town Hall Square, Chester City centre.
     

  • I include a brief health and safety briefing at the start of each tour. We cross roads on pedestrian crossings and use pavements with drop curbs wherever possible.
     

  • There’s paid parking nearby at the New Chester Market car park; free on-street parking/car park for blue-badge holders is located nearby at Hamilton Place and Goss Street (four hours max).
     

  • There are accessible toilets nearby at Storyhouse and New Chester Market, including a Changing Places toilet on the ground floor of Storyhouse. There are also gender-neutral toilets available.
     

  • Assistance Dogs are welcome on tours.
     

  • Tours sometimes include walking on The Rows and Chester walls; both are accessible at some locations, but we can also vary the route at short notice to accommodate access needs.
     

  • Young children and family dogs are also welcome but are the responsibility of the parent/ owner.
     

  • I am a professionally qualified tourist guide with Public Liability Insurance issued via the British Guild of Tourist Guides.

bottom of page